Privacy Policy

1. Introduction

Welcome to Ledo Pizza ("we," "our," "us"). At Ledo Pizza, we are committed to protecting your privacy and maintaining the trust you place in us when using our food ordering, delivery, and catering services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ledopizza.rest, use our mobile applications, order our products, or interact with our services.

This policy applies to all information collected through our digital platforms, in-store interactions, delivery services, catering events, and any related services, sales, marketing, or events. By using our services, creating an account, placing orders, or providing your information to us, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to our business, and we are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our services, including:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth
• Account Information: Username, password, order history, favorite items, delivery preferences
• Payment Information: Credit card details, billing address, transaction history (stored securely with our payment processors)
• Food-Specific Information:
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information and special dietary requirements
  • Religious dietary requirements (halal, kosher, etc.)
  • Favorite orders and customization preferences
• Delivery Information: Delivery addresses, special delivery instructions, preferred delivery times
• Communication Data: Contact form submissions, customer service interactions, reviews, ratings, feedback
• Marketing Preferences: Email subscription preferences, promotional communication choices
• Loyalty Program Data: Rewards points, membership status, redemption history
• Event Information: Catering event details, table reservation information, party size, special occasions

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, order patterns
• Cookie Data: Session IDs, user preferences, shopping cart contents, login status
• Location Information: Approximate location from IP address, GPS location (with permission) for delivery services
• Performance Data: Website loading times, error logs, system performance metrics

2.3 Information from Third Parties

We may receive information from third-party sources:

• Social Media: Profile information when you connect social media accounts
• Payment Processors: Transaction verification, fraud prevention data
• Delivery Partners: Delivery status updates, driver information
• Marketing Partners: Campaign performance data, demographic information
• Public Sources: Publicly available information to verify identity or prevent fraud

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food services:

• Order Processing: Managing orders, payment processing, order confirmation, preparation coordination
• Delivery Services: Coordinating delivery, tracking orders, communicating with delivery personnel
• Account Management: Creating accounts, authentication, maintaining order history
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Personalization: Recommending menu items based on preferences and order history
• Quality Assurance: Monitoring service quality, food safety compliance

3.2 Communication

We communicate with you for various purposes:

• Transactional Communications: Order confirmations, delivery notifications, receipt delivery
• Customer Support: Responding to questions, providing updates on issues
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)
• Loyalty Program: Points updates, rewards notifications, membership benefits

3.3 Marketing and Analytics

We analyze data to improve our services and marketing:

• Personalized Advertising: Targeted promotions based on preferences and order history
• Usage Analysis: Understanding customer behavior, popular menu items, peak ordering times
• Campaign Measurement: Evaluating marketing effectiveness, ROI analysis
• Market Research: Developing new products, menu optimization, location planning
• Competitive Analysis: Understanding market trends, pricing optimization

3.4 Legal Compliance and Protection

We may use information for legal and security purposes:

• Legal Compliance: Meeting regulatory requirements, tax obligations, health department regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions, protecting against abuse
• Security: Protecting our systems, preventing unauthorized access, maintaining data integrity
• Dispute Resolution: Resolving customer complaints, handling refunds, addressing service issues

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted service providers who assist in our operations:

• Payment Processors: Secure handling of credit card transactions, fraud detection
• Delivery Companies: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Managing email campaigns and transactional communications
• Analytics Services: Website analytics, performance monitoring, user behavior analysis
• Customer Support Tools: Ticketing systems, live chat services, help desk platforms

4.2 Legal Requirements

We may disclose information when required by law:

• Legal Process: Court orders, subpoenas, government requests
• Regulatory Compliance: Health department inspections, food safety investigations
• Protection of Rights: Defending our legal rights, protecting intellectual property
• Public Safety: Reporting suspected illegal activities, preventing harm
• Emergency Situations: Protecting health and safety in urgent circumstances

4.3 Business Transfers

In the event of business changes:

• Mergers and Acquisitions: Transfer of customer data as part of business assets
• Asset Sales: Sale of business units or substantial assets
• Customer Notification: Advance notice of any ownership changes
• Policy Compliance: Ensuring new owners maintain equivalent privacy protections

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Participation in joint marketing campaigns
• Integration with third-party apps or services
• Testimonials or case studies (with anonymization options)

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards:

• Encryption: SSL/TLS encryption for all data transmission, end-to-end encryption for sensitive data
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Multi-factor authentication, role-based access limiting data access to authorized personnel only
• Monitoring: 24/7 security monitoring, intrusion detection systems, automated threat response
• Data Backup: Regular encrypted backups, disaster recovery procedures, data redundancy
• Vulnerability Management: Regular security assessments, penetration testing, software updates

5.2 Organizational Security Measures

Our organizational practices protect your data:

• Employee Training: Regular security awareness training, data protection education
• Access Policies: Strict data handling procedures, need-to-know access principles
• Confidentiality Agreements: All employees and contractors sign data protection agreements
• Incident Response: Comprehensive security incident response plan, breach notification procedures
• Regular Audits: Internal and external security audits, compliance assessments
• Vendor Management: Due diligence on all third-party service providers

5.3 Your Security Responsibilities

You can help protect your information by:

• Strong Passwords: Using complex, unique passwords for your account
• Account Security: Not sharing your login credentials with others
• Public Computers: Always logging out when using shared or public computers
• Phishing Awareness: Being cautious of suspicious emails or links requesting personal information
• Reporting: Immediately reporting any suspected unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities within 72 hours as required by applicable laws, providing details about the incident and steps being taken to address it.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and analyze usage patterns:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart, security	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, location preferences	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, site improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, retargeting	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis, user behavior insights
• Facebook Pixel: Advertising effectiveness measurement, custom audience creation
• Web Beacons: Email open tracking, engagement measurement
• Local Storage: Storing user preferences in browser
• Session Storage: Temporary data storage during website visits

Cookie Management:

You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality, including the ability to place orders or access account features. Most browsers allow you to:

• View cookies stored on your device
• Block all cookies or only third-party cookies
• Delete existing cookies
• Set preferences for specific websites

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including order history, account details, and communication records.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including updating delivery addresses, contact details, or dietary preferences.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to certain legal obligations such as tax records and transaction history required by law.

7.4 Right to Restrict Processing

You can request limitation on how we use your data, such as stopping marketing communications while maintaining account functionality.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to processing of your personal information, particularly for marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that significantly affects you.

How to Exercise Your Rights:

To exercise any of these rights, contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification to protect your privacy.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to promptly delete such information from our records. Parents who wish to review, modify, or delete their child's information should contact us using the information provided in Section 13.

We encourage parents to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website or services without parental permission.

9. International Data Transfers

9.1 Protection Measures

When we transfer personal information internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with European Commission adequacy decisions
• Standard Contractual Clauses (SCCs): EU-approved contractual terms for data protection
• Data Processing Agreements: Binding agreements with international service providers
• Security Measures: Additional technical and organizational protections during transfer
• Regular Audits: Monitoring compliance with international transfer requirements

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: Cloud storage services, payment processing
• European Union: Data analytics, customer support services
• Other Countries: As needed for service delivery, with appropriate protections

10. Data Retention Periods

We retain your information for different periods based on the type of data and legal requirements:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order and Payment History	7 years	Tax requirements, accounting obligations
Marketing Consent Records	3 months after consent withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Dietary Preference Data	Until account deletion or withdrawal	Personalized service, food safety
Delivery Address History	2 years after last use	Order convenience, fraud prevention
Loyalty Program Data	5 years after program exit	Regulatory compliance, audit requirements

Safe Data Disposal:

When retention periods expire, we securely dispose of data through:

• Electronic Data: Complete deletion using industry-standard methods ensuring data cannot be recovered
• Physical Records: Secure shredding by certified disposal companies
• Backup Systems: Automated deletion from all backup and archive systems
• Documentation: Maintaining records of disposal activities for compliance

11. Third-Party Links

Our website and services may contain links to third-party websites, applications, or services, including:

• Social media platforms for sharing content
• Payment processors for transaction completion
• Delivery tracking services
• Review and rating platforms
• Partner restaurant or supplier websites

We are not responsible for the privacy practices or content of these third-party sites. Each third-party site has its own privacy policy and terms of service. We encourage you to read their privacy policies before providing any personal information.

When you click on third-party links or use integrated services, you do so at your own risk. We cannot control how third parties collect, use, or share your information.

12. Policy Changes

12.1 Change Notification Methods

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent banner or notification on our homepage
• Email Notification: Direct email to all registered users
• Account Notifications: In-app or account dashboard messages
• Social Media: Announcements on our official social media accounts

12.2 Significant Changes

For material changes that significantly affect your rights or how we use your information, we will:

• Provide at least 30 days advance notice
• Request your explicit consent where required by law
• Offer you the option to delete your account if you disagree
• Clearly explain what has changed and why

12.3 Staying Informed

To stay informed about policy changes:

• Check the "Last Updated" date at the top of this policy regularly
• Review our website announcements periodically
• Ensure your contact information is current to receive notifications
• Continued use of our services after changes constitutes acceptance

13. Contact Information

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our customer service team
• Written Request: Send a written request to our privacy office

14.2 Account Deletion Process

To permanently delete your account and associated data:

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. Review what data will be deleted vs. retained for legal compliance
5. Complete the deletion process

Important Note: Some information may be retained for legal compliance, tax purposes, or fraud prevention as outlined in our retention schedule.

15. Conclusion

At Ledo Pizza, protecting your privacy is not just a legal obligation—it's fundamental to the trust relationship we build with every customer. We are committed to maintaining the highest standards of data protection while providing you with exceptional food service and customer experience.

This Privacy Policy represents our ongoing commitment to transparency about how we collect, use, and protect your personal information. We understand that your trust is earned through consistent actions and clear communication about our practices.

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We value your feedback and are always working to improve our privacy protections.

Thank you for choosing Ledo Pizza and for entrusting us with your personal information. We look forward to continuing to serve you while maintaining the highest standards of privacy protection.

Please remember to check this page periodically for updates, as indicated by the "Last Updated" date at the top of this policy.