Terms of Service

1. Introduction and Acceptance

Welcome to Ledo Pizza ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, mobile applications, food delivery services, restaurant services, and any other services provided by Ledo Pizza (collectively, the "Services").

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental/guardian consent if you are between 13-17 years old
• Have the legal capacity to enter into binding agreements
• Reside in a geographic area where we provide services
• Provide accurate and complete information when creating an account

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through our website or by email. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," "Our": Ledo Pizza, including all affiliated entities, subsidiaries, and franchisees
• "User," "You," "Your": Any individual or entity using our Services
• "Services": All services provided by Ledo Pizza, including but not limited to food preparation, delivery, pickup, catering, online ordering, and website functionality
• "Content": All text, images, videos, audio, software, and other materials available through our Services
• "Website": Our website located at ledopizza.rest and any associated mobile applications
• "Order": A request for food products or services placed through our platforms
• "Delivery Zone": Geographic areas where we provide delivery services
• "Account": Your registered user profile on our platform

3. Use of Services

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes only
• Ordering food for yourself, your family, or as authorized gifts
• Accessing information about our menu, locations, and services
• Participating in loyalty programs and promotions
• Providing feedback and reviews in accordance with our guidelines

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal, harmful, or malicious activities
• Attempt to gain unauthorized access to our systems, networks, or user accounts
• Violate any intellectual property rights of Ledo Pizza or third parties
• Send spam, unsolicited communications, or engage in harassment
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt the operation of our Services
• Use automated systems (bots, scrapers) to access our Services without permission
• Resell, redistribute, or commercialize our Services without authorization
• Post or transmit content that is offensive, defamatory, or inappropriate
• Violate any applicable laws, regulations, or these Terms

4. User Accounts

Registration Requirements

To access certain features of our Services, you must create an account by providing:

• Valid email address
• Secure password
• Accurate delivery address(es)
• Contact phone number
• Payment information for orders

Account Security

You are solely responsible for:

• Maintaining the security of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized account access
• Keeping your account information current and accurate

Account Limitations

Each person may maintain only one account. Multiple accounts by the same individual may result in account suspension or termination. We may verify account information and request additional documentation as needed.

Account Termination Rights

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our services or staff
• Remain inactive for extended periods

5. Products and Services

Product Descriptions and Availability

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and pricing. However, we cannot guarantee that all information is completely accurate, complete, or current. Product availability may vary by location and time.

Pricing and Payment

All prices are subject to change without notice. Final pricing, including taxes, fees, and gratuities, will be displayed before order confirmation. We accept various payment methods as indicated on our platform. Payment is required before order processing begins.

Order Acceptance and Cancellation

All orders are subject to acceptance by Ledo Pizza. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability
• Pricing errors
• Payment processing issues
• Delivery area restrictions
• Suspected fraudulent activity
• Capacity limitations

Delivery Terms and Conditions

Delivery Areas: We deliver only within our designated delivery zones. Delivery availability may be limited during peak hours or adverse weather conditions.

Delivery Times: Estimated delivery times are provided as guidance only and are not guaranteed. Actual delivery times may vary based on factors including:

• Order volume and complexity
• Weather conditions
• Traffic and road conditions
• Staff availability

Minimum Order Requirements: Minimum order amounts may apply for delivery orders and vary by location.

Food Quality and Temperature Standards

We are committed to delivering fresh, high-quality food. Temperature-sensitive items are prepared and packaged to maintain food safety standards during transport. If you receive food that does not meet our quality standards, please contact us immediately.

Order Modifications

Order modifications may be possible if requested immediately after placement and before preparation begins. We cannot guarantee the ability to modify orders once preparation has started.

Returns and Refunds

Due to the nature of food products, returns are generally not accepted. For refund policies regarding quality issues, incorrect orders, or delivery problems, please refer to our Refund Policy.

6. Intellectual Property

Our Intellectual Property Rights

Ledo Pizza owns all intellectual property rights in our Services, including but not limited to:

• Trademarks, service marks, and trade names
• Logos, designs, and brand elements
• Website content, text, images, and videos
• Software, applications, and technical systems
• Recipes, menu items, and food preparation methods
• Marketing materials and promotional content

Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, or display our content publicly
• Create derivative works based on our content
• Use our trademarks or branding without permission
• Reverse engineer our software or systems

User Content License

By submitting content to our Services (reviews, photos, comments), you grant Ledo Pizza a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our business operations, including marketing and promotional activities.

Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

Responsibility for Your Content

You are solely responsible for any content you submit, post, or share through our Services. This includes reviews, photos, comments, and any other user-generated content.

Content License Grant

By submitting content, you represent and warrant that:

• You own or have the necessary rights to the content
• The content does not infringe third-party rights
• The content is accurate and not misleading
• You have the right to grant us the license described in these Terms

Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, or abusive
• Contains hate speech or discriminatory language
• Violates privacy rights of others
• Contains false or misleading information
• Includes spam or commercial solicitation
• Infringes intellectual property rights
• Contains personal information of others

Content Moderation

We reserve the right to review, edit, or remove any user content that violates these Terms or our community guidelines. We do not pre-screen all content and are not responsible for content posted by users.

No Endorsement

User content does not reflect the views or opinions of Ledo Pizza. We do not endorse any user content or guarantee its accuracy.

8. Disclaimers

Service Availability

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will be uninterrupted, secure, or error-free.

Food and Health Disclaimers

While we strive to provide accurate nutritional and allergen information, we cannot guarantee complete accuracy due to:

• Variations in food preparation
• Supplier ingredient changes
• Cross-contamination possibilities
• Regional menu differences

Third-Party Content

Our Services may include content from third parties. We do not control or endorse such content and are not responsible for its accuracy, completeness, or reliability.

Professional Advice

Information provided through our Services is not intended as professional medical, nutritional, or dietary advice. Consult with qualified professionals for specific health or dietary concerns.

Technology Limitations

We disclaim liability for technology failures, including but not limited to:

• Website or app downtime
• Payment processing errors
• Data transmission failures
• Communication system failures

9. Limitation of Liability

Maximum Liability Limits

To the fullest extent permitted by law, Ledo Pizza's total liability for any claims arising from your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Data loss or corruption
• Service interruption costs
• Third-party claims
• Personal injury not directly caused by our negligence

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technology failures.

Jurisdictional Variations

Some jurisdictions do not allow limitations on liability for certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

10. Indemnification

User Indemnification Obligation

You agree to indemnify, defend, and hold harmless Ledo Pizza, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your content or submissions
• Your violation of third-party rights
• Any fraudulent or illegal activity

Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Survival

This indemnification obligation shall survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

External Links

Our Services may contain links to third-party websites, applications, or services. These links are provided for convenience only, and we do not control or endorse such third-party content.

Third-Party Terms

Your interactions with third parties are governed by their respective terms and conditions and privacy policies. We encourage you to review these before engaging with third-party services.

No Responsibility

We are not responsible for:

• Third-party content, products, or services
• Privacy practices of third parties
• Accuracy of third-party information
• Any damages arising from third-party interactions

Payment Processors

We use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of these processors.

12. Termination

Company Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or customers
• Multiple payment failures
• Extended account inactivity
• Any reason at our sole discretion

User Right to Terminate

You may terminate your account at any time by contacting us at [email protected] or through your account settings. Termination does not relieve you of obligations for completed transactions.

Effect of Termination

Upon termination:

• Your right to access our Services ceases immediately
• Outstanding payment obligations remain
• Pending orders may be canceled
• Your account data may be deleted after a reasonable period

Survival of Provisions

The following provisions shall survive termination: payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law.

13. Governing Law and Disputes

Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

Jurisdiction and Venue

Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in Connecticut. You consent to the exclusive jurisdiction of these courts.

Dispute Resolution Process

Before filing any legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve any issues.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or representative proceedings against us.

Time Limitation

Any claims must be brought within one (1) year of the date the cause of action arose, or such claim will be permanently barred.

14. Changes to Terms

Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

Notification of Changes

Material changes to these Terms will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• In-app notifications
• Updated effective date

Acceptance of Changes

Your continued use of our Services after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modifications, you must discontinue use of our Services.

Review Responsibility

We encourage you to review these Terms periodically to stay informed of any updates or changes.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Ledo Pizza regarding your use of our Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

We may assign these Terms and our rights and obligations hereunder to any third party without your consent. You may not assign these Terms without our prior written consent.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, labor disputes, or government actions.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

Company Details

Ledo Pizza
828 Bantam Rd, Bantam, CT 06750, USA
Phone: +1 860-567-0043
Email: [email protected]
Website: ledopizza.rest

Customer Service Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

Legal Inquiries

For legal matters, contract questions, or formal notices, please contact us in writing at the address above or email [email protected] with "Legal Department" in the subject line.

Response Times

We strive to respond to all inquiries within 48 hours during business days. For urgent matters related to active orders, please call our customer service line.